Returns and refunds
If you ordered a Presence Anchor and you do not want to keep it, you have a clear way to step back. This page is written for that moment.
The seller is Aura-Senss BV, Turnhoutsebaan 129, 2970 Schilde, Belgium. Write to us at info@chrisobliss.com.
Your 14-day right of withdrawal
If you buy as a consumer in the EU or the EEA, you may withdraw from the contract within 14 days, without giving a reason. The 14 days start the day after your order is delivered to you.
To meet the deadline, it is enough that you send your decision to us before the 14 days end. Email info@chrisobliss.com with your order number and a clear sentence that you want to withdraw. You may also use the model form at the bottom of this page. You do not have to use that form.
After you tell us, you then have another 14 days to send the goods back.
What you may return
The Presence Anchor ships dry. The kit is a gold inhaler tool with cotton sticks. Aroma is not included unless your order says otherwise.
You may return a Presence Anchor that is unused and still sealed, in a condition we can sell again. Please keep the original packing if you still have it.
Opened or used items
Once the inhaler is opened or unsealed, or a cotton stick has been used, we cannot take it back for resale. That is a hygiene exception under EU consumer law for goods that cannot be returned for health-protection or hygiene reasons after the seal is broken.
If only part of your order is unsealed, you can still withdraw for the unused, sealed parts.
This exception does not apply if the goods are defective, incomplete, or not what you ordered. In those cases, write to us and we will put it right.
How to send it back
Pack the goods safely and send them to:
Aura-Senss BV / ChrisObliss
Turnhoutsebaan 129
2970 Schilde
Belgium
Please use a trackable service and keep the proof of postage. You are responsible for the goods until they reach us.
Who pays return shipping
If you withdraw because you changed your mind, you pay the cost of sending the goods back to Schilde, unless we failed to tell you that you would. This page is that notice.
If we sent the wrong item, or the item is defective, we pay the return shipping. Tell us first at info@chrisobliss.com and we will arrange it.
Your refund
We refund the price you paid, including the standard outbound shipping you paid for the returned goods. If you chose a more expensive delivery than our standard method, we refund only the standard amount.
We refund you within 14 days of receiving your withdrawal notice. We may wait until we have the goods back, or until you send proof that you have posted them, whichever comes first.
The refund goes back by the same payment method you used, unless we agree otherwise. You do not pay a fee for the refund itself.
If something is wrong
Legal guarantees for faulty goods stay in place. They are separate from the 14-day withdrawal right. Write to info@chrisobliss.com and we will take it from there.
Model withdrawal form
You may copy this, fill it in, and email it to info@chrisobliss.com:
To Aura-Senss BV, Turnhoutsebaan 129, 2970 Schilde, Belgium, info@chrisobliss.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: [order number / Presence Anchor].
Ordered on: [date] / received on: [date]
Name:
Address:
Date:
Aura-Senss BV · KBO 0658769857 · Turnhoutsebaan 129, 2970 Schilde, Belgium · info@chrisobliss.com